Position Desired: Customer Service

Cover Letter:
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SUMMARY
Recent college graduate and U.S. Air Force veteran with an ardent desire to re-enter the workforce and seven years clinical and office experience specializing in customer service, office management, data base systems. Highly efficient and organized professional who thrives in fast-paced multitasking environments looking to secure a position with a profitable organization where I can utilize my military experience and business skills to the fullest.

EDUCATION
University of Houston-Downtown, College of Business – AACSB Accredited, Houston, TX
Bachelor of Business Administration in General Business May 2016 Cumulative G.P.A.: 3.36 (Cum Laude)
Dean’s List: fall 2015 and spring 2016

Related Coursework: Principals of Accounting â…  & â…¡, Principals of Mgmt., Business Finance, Human Resources Mgmt., Business Communication, Diversity Mgmt., Employee Benefits, Enterprise Architecture, Business Strategy, Mgmt. of Information Systems, Mgmt. & Organization Behavior, Systems Analysis & Design

ACCOMPLISHMENTS
Management
• Supervised personnel and conducted training. Scheduled in-service training in new procedures, techniques, and equipment
• Managed cervical cancer screening results program: Recorded results, mailed out results, scheduled follow up appointments, maintained database
• Utilized the nursing process to provide care for the beneficiaries. Acts as Primary Care Management team leader
• Basic Life Support instructor for over 2,500 staff; taught BLS materials and ensured compliance maintaining a passing rate of 100%

Administration
• Oriented new patients to the hospital environment. Admitted, discharged, and transferred patients as directed. Appointment scheduling, answered phones, greeted patients, maintained lobby areas
• Collected, reported and documented data: Performed and reported point of care testing, vital signs, height and weight, intake and output, puls

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