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Seeking Job: Open
Position Desired: Open

Cover Letter:
**** ALEXANDER CALDERON
515 S Bender Ave, Humble, TX 77338 | C: (***) ***-**** | ****@*****.***

Summary
Technical Support Specialist
IT Certified Professional-A+, TWIC

Technical support professional with extensive IT background. Enjoys troubleshooting to find
solutions to technical issues. Over 7 years of customer service and training experience as well
as a multitude of other valuable qualities that are transferable to any IT position.
Highly motivated and highly productive in team environments as well as working
independently if need be.
Very efficient in handling &/or leading multiple projects, priorities, and tasks. Able to
communicate technical information in an easily understandable way.
Innovative problem solver with a commitment to achieve and exceed goals set forth
by customers and administration.
Highlights
Windows XP, Vista, and Windows Familiar with setting up, and
7,8,8.1,10. troubleshooting WAN and LAN networks
Install, uninstall and manage hardware including IP addressing.
components of a computer as well as Set up a wired/wireless LAN and make
peripherals. adjustments to get better service and
Experienced in Microsoft Office: Word, communication.

between the computer and devices. Accomplished with mobile devices
Certifications
Certified 2016: CompTIA A+
Certified 2016: Microsoft Technology Associate-Mobility
Certified 2012-2017: TWIC Transportation Security Administration (TSA),
License 12605449
Certified: 2012: OSHA Safety & Compliance occupation Hazard
Education
Information Technology Systems Administrator Present
My Computer Career.edu
Houston, TX
Certifications in Progress: CompTIA A+, Net+, Security+, Server+ and Mobility+, Microsoft
Technology Associate (MTA)-Networking Fundamentals, Server Administration, Mobility and
Devices, and Cisco CCENT
Accomplishments
SE Texas Regional Employee of the Year 2008 Panda Express
SE Texas Regional Employ

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Last Updated: Oct 17, 2016 @ 2:42pm



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