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Humble, TX 77346




July 2015– November 2015  Cigna Supplemental Benefits

Austin, TX
New Business Customer Support Associate

· Enter new ancillary policies into database

· Edit and proofread all contracts for errors and omissions.

· Heavy data entry.




May 2013–April 2014                Cigna Supplemental Benefits

Austin, TX
Contracting and Licensing Support Associate

· Assisted insurance agents with setting up new business.

· Entered new agent contracts into a database.

· Heavy data entry.

· Assisted with medical claims.

· Document management, including copying, scanning, binding and virtual storage.

· Provided superior agent support via phone and email.

· Performed background and credit checks on new and existing agents.

· Dealt with licensing issues (problems preventing contracts from being processed).

· Kept track of which states we had product in, and each state's licensing requirements.

· Kept daily logs of all contract processing production.

· Learned and applied all of Cigna's standards (via Cigna University) in order to provide top notch service and support to all agents.



September 2012–April 2013         Venkel Ltd.

Austin, TX
Sales Support – Data Entry

· Heavy alpha-numeric data entry.

· Produced sales orders based on customer purchase orders.

· Quality control (proofreading and correcting errors on existing sales orders).

· Provided support to Sales Department and Sales Support Management.

· Position demanded high degree of accuracy, product knowledge and math skills.

· Crossed component descriptions into product codes/numbers for bids/sales orders.

· Maintained product database with customer internal part numbers.



2007–2013                    Fox & Swan

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Last Updated: May 1, 2016 @ 3:59pm

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