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**** ****
***-***-****6
Humble, TX 77346
****@*****.***
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July 2015– November 2015  Cigna Supplemental Benefits
Austin, TX
New Business Customer Support Associate
· Enter new ancillary policies into database
· Edit and proofread all contracts for errors and omissions.
· Heavy data entry.
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May 2013–April 2014                Cigna Supplemental Benefits
Austin, TX
Contracting and Licensing Support Associate
· Assisted insurance agents with setting up new business.
· Entered new agent contracts into a database.
· Heavy data entry.
· Assisted with medical claims.
· Document management, including copying, scanning, binding and virtual storage.
· Provided superior agent support via phone and email.
· Performed background and credit checks on new and existing agents.
· Dealt with licensing issues (problems preventing contracts from being processed).
· Kept track of which states we had product in, and each state's licensing requirements.
· Kept daily logs of all contract processing production.
· Learned and applied all of Cigna's standards (via Cigna University) in order to provide top notch service and support to all agents.
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September 2012–April 2013         Venkel Ltd.
Austin, TX
Sales Support – Data Entry
· Heavy alpha-numeric data entry.
· Produced sales orders based on customer purchase orders.
· Quality control (proofreading and correcting errors on existing sales orders).
· Provided support to Sales Department and Sales Support Management.
· Position demanded high degree of accuracy, product knowledge and math skills.
· Crossed component descriptions into product codes/numbers for
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Last Updated: May 1, 2016 @ 3:59pm
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