Position Desired: Customer service/collect

Cover Letter:
**** ****
315 Hayes #107 Sterling Co 80751
(***) ***-****
****@*****.***

Objective- Hands on result driven individual with demonstrated leadership and organizational skills. Looking to provide key support and advanced troubleshooting as well as an analytical expertise. My operational skills and excellent leadership and technical abilities will ensure a strong commitment to utilizing innovative and creative problem solving skills.
Experience
Comcast
CAE 2
March 12-Present

• Demonstrates and utilizes excellent customer service skill with Comcast High Speed Internet, Video, Phone, and Bulk Accounts in a professional manner.
• Generates new sales and upgrades packages to provide customer the best benefit for their budget.
• Demonstrates strong listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution.
• Assisted in hardware and software issues, while communicating with other departments to resolve complex technical issues and problems.
• Proficiently provided verbal instructions during inbound and outbound call interactions with difficult customers to insure resolution and a positive customer experience.
• Assisted peers and supervisors as a team lead as requested for team support.
• Train new hires with navigation of tools and performed side by side monitoring while providing floor support to peers.
• Supervisor support with handling escalated customer issues
• Consistently exceeds company mandated metrics.

Fair Collections and Outsourcing
Sr. Collections Manager
Sept 08-Aug 10

• Top manager for 22 months consecutively
• Applied

Desired Compensation / Salary:
40,000/yr

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